ISO 9001:2001

The ISO 9000 and ISO 14000 families are among ISO's best known standards ever. ISO 9001:2000 and ISO 14001 (1996 and 2004 versions) are implemented by over a million organizations in 161 countries.

The ISO 9000 family addresses "quality management". This means what the organization does to fulfill:

• the customer's quality requirements, and
• applicable regulatory requirements, while aiming to
• enhance customer satisfaction, and
• achieve continual improvement of its performance in pursuit of these objectives.

The ISO 14000 family addresses "environmental management". This means what the organization does to:

• minimize harmful effects on the environment caused by its activities, and to
• achieve continual improvement of its environmental performance.